
Caisse Consulting Inc. - Terms and Conditions.
This Purchase Agreement governs customer's purchase and use, in any manner, of
all services, including Dedicated and Managed Hosting, as described in the Order
Form, ordered by customer and accepted by Caisse Consulting Inc., and describes
the terms and conditions that apply to such purchase and use of the Services.
Caisse Consulting Inc. reserves the right to change or modify any of the terms
and conditions contained in this Agreement, the Addendum and any policy or
guideline incorporated by reference at any time and from time to time in its
sole discretion, and to determine whether and when any such changes apply to
both existing or future customers. Any modification will be effective upon
posting of the revisions on our site.
Caisse Consulting Inc. may post changes or modifications to referenced policies
and guidelines without notice to you. Your continued use of the Services
following Caisse Consulting Inc. posting of any changes or modifications will
constitute your acceptance of such changes or modifications. IF CUSTOMER DOES
NOT AGREE TO THE TERMS OF ANY MODIFICATION, DO NOT CONTINUE TO USE THE SERVICES
AND IMMEDIATELY NOTIFY Caisse Consulting Inc. (Caisse Consulting Inc.) OF YOUR
TERMINATION OF THIS AGREEMENT IN THE MANNER DESCRIBED BELOW.
This Agreement shall be for all services and for an "Initial Term" of thirty
days (monthly) or one year (annually), which is will be based on the customers
purchase described in the Order Form. This includes Dedicated and Managed
Hosting. Customer agrees to all terms and conditions of services provided by
Caisse Consulting Inc., beginning upon receipt of order.
All charges after 7 days of the purchase date for Services (including
installation and professional support fees) are non-refundable and must be paid
in advance according to the then current price applicable to the Services. Upon
registration for Dedicated and Managed hosting, customer must choose to pay for
the Services either by credit card or by PayPal. If customer chooses to pay by
credit card upon registering for services, customer thereby authorizes Caisse
Consulting Inc. to charge your credit or debit card to pay for any charges that
may apply to your account. Customer agrees that Caisse Consulting Inc. may
accumulate any supplemental charges, as described in the Order Form, incurred by
you in your use of the Services ("Supplemental Charges") and then charge your
card. Customer must notify Caisse Consulting Inc. of any changes to your card
account (including, without limitation, applicable account number or
cancellation or expiration of the account), your billing address, or any
information that may prohibit Caisse Consulting Inc. from charging your account.
Caisse Consulting Inc. may also send periodic invoices to customer for any
applicable Supplemental Charges associated with your use of the Services.
Customer agrees to pay to Caisse Consulting Inc. the amount indicated in each
invoice by the due date reflected on the invoice. If customer fails to pay any
fees and taxes within three (3) days from applicable due date for credit card or
invoice payments, a late payment fee of $10.00 become payable by you to Caisse
Consulting Inc.. In addition, customer's failure to fully pay all fees and taxes
within five (5) days after the applicable due date will be deemed a material
breach of this Agreement, justifying Caisse Consulting Inc. suspension of its
performance of the Services and/or termination of this Agreement. Customer is
responsible for any fees associated with reinstated of Services. Any such
termination would not relieve customer from paying past due fees plus interest.
In the event of collection enforcement, customer will be liable for any costs
associated with such collection, including, without limitation, reasonable
attorneys' fees, court costs and collection agency fees.
This Agreement will be automatically renewed (the "Renewal Term") at the end of
the Initial Term for the same period as the Initial Term unless you provide
Caisse Consulting Inc. with notice of termination either (a) at least thirty
(30) days prior to the end of the Initial Term or the Renewal Term, whichever is
then applicable.
Initial payment is due upon activation of account. Activation takes effect on
the date of receipt of payment, and will be renewed automatically for identical
successive periods. Any changes made to the customer's package shall be billed
accordingly.
All orders are subject to acceptance by Caisse Consulting Inc.. We may refuse to
accept any order, or delay acceptance awaiting completion of conditions the
company may choose to exercise. Such refusal of such conditions may not be
unreasonable, however, and Caisse Consulting Inc. agrees to provide the customer
with reasonable notice by E-mail or fax of any intent to delay or decline the
acceptance of any order.
Caisse Consulting Inc. reserves the right to suspend the customer's account and
services without notice should there be any problems with the customers method
of payment. This includes expired credit cards, declined credit cards, inactive
credit cards, and invalid checks.
Customer will be responsible for all service management and administration
related issues. Standard service tickets valid to the services are free and will
be processed within 1-7 days as applicable. Paid support services and consulting
services are also available by Caisse Consulting Inc..
Caisse Consulting Inc. reserve the right to levy a penalty fee of $10.00 per
violation of the Acceptable Use Policy and Service Agreement.
The data transfer options are available on our site. In the event of over-usage,
customers will incurred a fee of $2.50 per 1GB.
Each customer is required to utilize available network bandwidth so as to allow
for reasonable network performance by all Caisse Consulting Inc. users. Because
bandwidth is a shared resource, excessive consumption of network bandwidth can
interfere with or completely prevent normal network performance for other
servers. Persistent, high-volume use of bandwidth-intensive tools and
applications can and does prevent other users from being able to access the
network.
Caisse Consulting Inc. provides 10 MB sustained bandwidth (speed) with temporary
burst speeds up to 100Mbps for each server, bursts are available as a courtesy
only. Caisse Consulting Inc. does not guarantee bandwidth (speed). Caisse
Consulting Inc. does make certain that the services will be fast enough for use
of the advertised services. Users may not consistently saturate server bandwidth
thus causing performance problems. Such activity will cause the users services
to be temporary shutdown or disconnected to prevent such activities from
obstructing network access for other users.
Taxes
Caisse Consulting Inc. shall not be liable for any taxes or other fees to be
paid in accordance with or related to purchases made from the customer or Caisse
Consulting Inc. servers. Customer also agrees to take full responsibility for
all taxes and fees of any nature associated with any such products sold.
Material & Products
Caisse Consulting Inc. will exercise no control whatsoever over the content of
the information passing through the network or on the customer's web sites.
Caisse Consulting Inc. makes no warranties or guarantees of any kind, whether
expressed or implied for the service it is providing. Caisse Consulting Inc.
also disclaims any warranty of merchantability or fitness for particular purpose
and will not be responsible for any damages that may be suffered by the
customer, including loss of data resulting from delays, non-deliveries or
service interruptions or gaps by any cause or errors or omissions of the
customer. Caisse Consulting Inc. is not responsible for any loss, erasure, or
corruption of customer's data or files whatsoever. Use of any information
obtained by way of Caisse Consulting Inc. is at the customer's own risk, and the
company specifically denies any responsibility for the accuracy or quality of
information obtained through its services. Network connectivity represents the
speed of connection to our network and does not represent guarantees of
available end to end bandwidth.
Caisse Consulting Inc. expressly limits its damages to the customer for any
non-accessibility time or other down time to the pro-rate monthly charge during
the system unavailability. Caisse Consulting Inc. specifically denies any
responsibilities for any damages arising from a consequence of such
unavailability. In the event that this material is not "server-ready", Caisse
Consulting Inc. may, at its option and at any time, reject this material,
including but not limited to after it has been put on our servers. Caisse
Consulting Inc. agrees to notify customer immediately of our refusal of the
material and afford customer the opportunity to amend or modify the material to
satisfy the needs and/or requirements of the company. If the customer fails to
modify the material, as directed by Caisse Consulting Inc., within a reasonable
period of time, which shall be determined between the parties themselves, the
Agreement shall be terminated.
Uptime Guarantee
Caisse Consulting Inc. guarantees that our managed servers and network will be
available 99.9% (no more than 45 minutes) of the time in a given month excluding
scheduled maintenance. In the event that our network is inaccessible for more
than one hour during any thirty (30) days period, each customer will
automatically be granted double the data transfer of the purchased service free
of charge for the following month as compensation for the aforementioned
downtime. Uptime includes functioning of all network infrastructure including
servers, routers, switches and cabling. Downtime exists when a particular
customer is unable to transmit and receive data and Caisse Consulting Inc.
records such failure in the Caisse Consulting Inc. trouble ticket system.
Network downtime is measured from the time the trouble ticket is opened by a
customer to the time the server is once again able to transmit and receive data.
Warranties & Representations
Customer warrants, represents, and covenants to Caisse Consulting Inc. that (a)
you are at least eighteen (18) years of age; (b) you possess the legal right and
ability to enter into this Agreement; (c) you will use the Services only for
lawful purposes and in accordance with this Agreement and all applicable
policies and guidelines; (d) you will be financially responsible for the use of
your account; (e) you have acquired or will acquire all authorizations necessary
for hypertext links to third-party Web sites or other content; (f) you have
verified or will verify the accuracy of materials distributed or made available
for distribution via the Services, including, without limitation, your content,
descriptive claims, warranties, guarantees, nature of business, and address
where business is conducted, and (g) your content does not and will not infringe
or violate any right of any third party (including any intellectual property
rights) or violate any applicable law, regulation or ordinance.
Trademarks & Copyrights
Customer warrants that it has the right to use the applicable trademarks, if
any.
Caisse Consulting Inc. may request the right to use such trademarks in
connection with our service.
Customer will review such a request promptly, and not unreasonably withhold such
permission.
Termination
This Agreement may be terminated by Caisse Consulting Inc., without cause, by
giving the other party three (3) days notice via e-mail or fax. In such event,
the company will be required to pay to the other party an amount equal to the
unused and prorated portion of service excluding any setup charges.
Notwithstanding the above, Caisse Consulting Inc. may terminate the service
under this Agreement at any time, without penalty, if the customer fails to
comply with the terms of this Agreement. It is the customer's responsibility to
point your domain to another service provider upon termination, cancellation or
discontinuation of service.
Limited Liability
Customer expressly agrees that use of Caisse Consulting Inc. Servers is at
customer's sole risk. Neither the company, its employees, agents, resellers,
third party information providers, merchants licensers or the like, warrant that
Caisse Consulting Inc. service will not be interrupted or be error free; nor do
they make any warranty as to the results that might be obtained from the use of
the Server service or as to the accuracy, or reliability of any information
service or merchandise contained in or provided through our network, unless
otherwise expressly stated in this Agreement. Customer also acknowledge and
accept that any damages will be limited to no more than 100% of the previous
month's invoice.
Under no circumstances, including negligence, shall Caisse Consulting Inc. , its
officers, agents or any one else be liable for any direct, indirect, incidental,
special or consequential damages that result from the use of or inability to use
our service; or that results from mistakes, omissions, interruptions, deletion
of files, errors, defects, delays in operation, or transmission or any failure
of performance, whether or not limited to acts of God, communication failure,
theft, destruction or unauthorized access to Caisse Consulting Inc. records,
programs or services. Customer hereby acknowledges that this paragraph shall
apply to all contents on all servers.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold Caisse Consulting
Inc. harmless from any demands, liabilities, losses, costs and claims, including
reasonable attorneys fees, ("Liabilities") asserted against the company, its
agents, its customers, servants officers and employees, that may arise or result
from any service provided or performed or agreed to be performed or any product
sold by the customer, its agents, employees or assigns. Customer agrees to
defend, indemnify and hold harmless Caisse Consulting Inc. against Liabilities
arising out of (i) any injury to person or property caused by any products sold
or otherwise distributed in connection with our servers; (ii) any material
supplied by the customer infringing or allegedly infringing on the proprietary
rights of a third party; (iii) copyright infringement and (iv) any defective
product which customer sold on Caisse Consulting Inc. servers.
Partial Invalidity
If any provision of this agreement is held to be invalid by a court of competent
jurisdiction, then the remaining provisions shall nevertheless remain in full
force and effect. Caisse Consulting Inc. and Customer agree to renegotiate in
good faith any term held invalid and to be bound by mutually agreed substitute
provision.
Disputes
The parties shall try to resolve all disputes that might arise out of this
agreement in a spirit of cooperation without formal procedures. Any dispute
which cannot be so resolved (other than the collection of money due on unpaid
invoices) and other than the injunctive relief referred to in this agreement
shall be subject to arbitration upon written demand of either party. Arbitration
shall take place in Orange County, Florida. The arbitration will take place
before an arbitration panel chosen as follows: The parties shall each choose an
arbitrator, and the two arbitrators shall choose a third arbitrator and
determine the third arbitrator's pay. Each party shall have one veto over the
choice of the third arbitrator. The three arbitrators shall schedule an informal
proceeding, hear the arguments, and decide the matter by secret majority vote.
Unless the arbitrators decide otherwise, each party shall pay the costs of its
own arbitrator, and shall pay half of the other costs of the arbitration
proceeding.
Each party shall have the right to have the proceedings transcribed. The
arbitrators will not have the authority to award punitive damages or any other
form of relief not contemplated in the contract. The majority of arbitrators
shall render a written opinion setting forth the basis on which they arrived at
the decision regarding each issue submitted to arbitration; the dissenting
arbitrator, if any, shall not issue a dissenting opinion. Regarding each issue
submitted to arbitration, the decision will be final and binding only to the
extent it is accompanied by a written explanation of the basis upon which it was
arrived at. Judgment upon the award, if any, rendered by the arbitrators may be
entered in any court having jurisdiction.
Should any legal action permissible under this agreement be taken to enforce the
conditions and terms of this agreement, in particular the right to collect money
due on unpaid invoices, the prevailing party shall be entitled to recover
reasonable legal fees and expenses incurred at the trial and appellate levels.
Confidentiality
Customer acknowledges that by reason of their relationship, both customer and
Caisse Consulting Inc. may have access to certain products, information and
materials relating to the other party's business, which may include business
plans, customers, software technology, and marketing plans that are confidential
and of substantial value to either party, respectively, and which value would be
impaired if such information were disclosed to third parties. Consequently, both
Caisse Consulting Inc. and customer agree that it will not use in any way for
its own account or for the account of any third party, nor disclose to any third
party, any such information revealed to it by either party, as the case may be.
Customer and Caisse Consulting Inc. further agree that it will take every
appropriate precaution to protect the confidentiality of such information. In
the event of termination of this agreement, there shall be no use or disclosure
by either party of any such confidential information in its possession, and all
confidential documents shall be returned to the rightful owner, or destroyed.
The provisions of this section shall survive the termination of the agreement
for any reason. Upon any breach or threatened breach of this section, either
party shall be entitled to injunctive relief, which relief will not be contested
by the customer or Caisse Consulting Inc..
Notices
Except with respect to service of process as set forth in paragraph, all notices
may be sent by e-mail, fax, or express mail to the e-mail address, fax number,
or address most recently provided and will be effective upon transmission.
Evidence of successful transmission shall be retained.
